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    FAQ

    All shipping rates will vary depending on a few different factors, some of which include:

    Domestic vs International shipments

    Total weight of package

    Selected shipping method

    We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

    Orders will ship 1-2 business day after you order. *NOTE: during restocks & new releases, there can be an additional 2-4 business days of processing time! Transit times will vary based upon a few different conditions, including but not limited to:

    Total distance between us and you

    Whether your parcel is a domestic (CANADA) USA or international (everywhere else) shipment

    Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

    Yes, our line is 100 cruelty-free, paraben free and is vegan. We have also researched our manufactures and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!

    Please allow between 1-3 Business Days for your tracking number to update once you receive your tracking number by email.

    If you don't see the email in your inbox try checking your spam folder or add customerservice@queenfidencecosmetics.com

    Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, QCC order number (if applicable), and question to customerservice@queenfidencecosmetics.com

    Our hours of operation for customer service is available 24 hours a day, 7 days a week Excluding major holidays and Sunday and we are ready to assist you. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response. Also, we are only equipped to handle orders placed through www.queenfidencecosmetics.com